We’re Here to Help!
At DIDID, your satisfaction is our priority. Whether you have questions about our products, need assistance with your order, or just want to share your feedback, we're here for you. Reach out to us through the form below, and we'll get back to you as soon as possible.
Contact us today and let us help you find what you need!
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Frequently Asked Questions
How can I track my order?
Upon order confirmation, you will receive an email with order details. Once your order is shipped from our warehouse, you will receive another email with the tracking ID. You can use this ID to track your order's progress through the external shipment webpage.
How does your payment process work?
To ensure peace of mind, we offer a payment option where customers authorize the payment at checkout, but the money will only be deducted after the order is fulfilled. This means that while delivery may take 7-12 days for some products, you can be assured that your payment will only be processed once your order is on its way to you.
Do you offer international shipping?
Yes, we offer international shipping to many countries outside of Singapore. Shipping costs and delivery times vary depending on the destination.
What is your return policy?
We offer a 7-day return policy for most items. If you are not satisfied with your purchase, you can return the item within 7 days of delivery for a full refund or exchange. Please ensure the item is in its original condition and packaging. Visit our "Returns & Refunds" page for more details.